Last updated: October 18, 2026

Processing time

Orders are packed and shipped within [NUMBER] business days, not counting weekends and holidays. Around busy periods and big events it can take a little longer. You will get an email with a tracking link when your order ships.

Where we ship

We ship to [COUNTRIES YOU SHIP TO].

Rates and delivery times

Shipping options, costs and estimated delivery times are shown at checkout before you pay. [FREE SHIPPING OFFER]

Tracking

Use the tracking link in your shipping email to follow your order. If tracking has not changed for several days, contact us and we will check with the carrier.

Address problems

Please check your shipping address at checkout. If you spot a mistake, email [CONTACT EMAIL] right away. We can only change the address before the order ships. Orders returned to us because of an incorrect address can be sent again at your cost.

Lost, stolen or damaged packages

If tracking shows your order as delivered but you cannot find it, check with neighbors and your local post office, then contact us within [NUMBER] days of the delivery date. We will work with the carrier to help. If your package arrives damaged, keep the packaging, take photos and email us.

International orders

If we ship outside the United States, customs duties, taxes and fees set by the destination country may apply. They are paid by the customer unless they were collected at checkout.

Questions

Email [CONTACT EMAIL].